At My Property Planet, we strive to ensure 100% customer satisfaction. This Refund Policy outlines the conditions under which refunds are processed for paid services related to property consultation, advertising, documentation, and promotions.
1. Eligibility for Refund
- Refunds are applicable only on services where explicitly stated at the time of payment.
- Refund requests must be raised within 7 days of payment.
- Service must not have been fully or substantially delivered.
- Duplicate payments (if any) will be refunded after internal verification.
2. Non-Refundable Services
- Lead generation services once initiated
- Property listing packages already activated
- Documentation/legal work already started
- Consultations already availed via call or in-person
3. Refund Process & Timeline
- To initiate a refund, email us at refunds@propertypartner.com with your payment ID and reason.
- Our team will respond within 3 business days for verification.
- Approved refunds will be processed within 7-10 business days to the original payment method.
4. Cancellations
You may cancel any paid service before it begins. Cancellation requests after service delivery initiation will not be eligible for a refund.
5. Contact Information
For refund-related queries, contact our support team:
📧 Email: refunds@propertypartner.com
☎️ Phone: +91-98765-43210 (Mon–Sat, 10am–6pm)
6. Legal Rights
This refund policy is subject to change without notice. Disputes (if any) will be resolved under the jurisdiction of the courts of New Delhi, India.
